Support & Maintenance
- Rapid Repair Deployment and Management
- Accident damage First Notification of Loss (FNOL)
- 20 minutes to send escalation email notifying operator & insurer of incident
- Accident damage 3rd Party Intervention(TPI) capture 3rd party within 1 hr
- Nationwide vehicle inspections within 2 working days
- Vehicle recovery
- 250 repair partners nationwide
- Recovery within 60-90 minutes on average
- Loan replacement vehicle (chargeable if blameworthly accident )
- Regular updates provided throughout assistance
- Windscreen and tyre replacement
I run a courier company for the purposes of which I’m renting many vans. Due to the nature of our work, we order our vans without notice. In case of breakdown, we need a rapid response and within two hours to get a replacement vehicle which has been the main problem for our suppliers. Our problems ended when we started working with Herd. The Herd team are always smiling, cheerful and helpful. I do not know what else I can say except a big thank you!
I have used Herd Hire for many years and I have always received exceptional service, everyone is so helpful and they regularly go beyond expectations to accommodate what I need. I often have to pick up vans early due to the nature of my business and they are always willing to get up early to do this – thoroughly recommend Herd Hire to any van hirer.
Herd Hire recently got me out of hole, they worked through the night to deliver 7 Luton’s to my Aylesbury depot – fantastic service – I’ll be increasing my fleet with them in the near future
The guys at Herd have always looked after me well, always a pleasure to deal with them. Extremely professional and accommodating, nothing is too much trouble, there are always new vehicles coming onto fleet which gives a good impression to my clients.
Herd hire have been a current commercial supplier of Whistl for the last 24 months; we have found them to be one of the best suppliers to date. Throughout the contract we have had a dedicated account manager, work shop contact and sales support team who are always contactable 24 hours a day. I would recommend Herd Business as a supplier.